Privacy Policy
Effective Date: September 1, 2026
Welcome to LuxLights.
At LuxLights LLC (“LuxLights,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, request a quote, communicate with us, purchase our products or services, or use the PLE mobile application and related services.
The PLE mobile application is developed and maintained by Permanent Lighting Experts LLC and is provided to LuxLights customers as part of their lighting system experience.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
Information We Collect
Depending on how you interact with LuxLights, we may collect the following information.
Contact Information
We may collect:
Name
Email address
Phone number
Mailing address
Installation address
Company name (if applicable)
Quote & Project Information
When requesting a quote or scheduling services, we may collect:
Property address
Photos of your home or business, together with satellite and aerial imagery of your property, roofline measurements and lighting layouts generated from that imagery, and preview images produced by our online design tool
Installation preferences
Product selections
Appointment information
Project notes
Communication history
Payment Information
If you purchase products or services, payments may be securely processed through trusted third-party payment providers.
LuxLights does not store complete credit card information on our servers.
Website Usage Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device type
Operating system
Pages visited
Date and time of your visit
Referring websites
General analytics information
This information helps us improve our website, products, and customer experience.
Cookies and Similar Technologies
Our website and online tools use cookies, pixels, and similar technologies to:
Remember your preferences
Improve website performance
Analyze website traffic
Enhance your browsing experience, measure the performance of our advertising, and show you LuxLights ads on other websites and social media platforms
Some of these technologies are provided by advertising and analytics partners, including Google and Meta (Facebook and Instagram). These partners may receive information about your visit, such as the pages you viewed and whether you requested a quote, and may use it to show you our ads elsewhere. They act under their own privacy policies. You may disable cookies through your browser settings; however, some features of the website may not function properly. You may also opt out of personalized advertising directly through Google (adssettings.google.com), Meta (in your Facebook or Instagram ad settings), or the Digital Advertising Alliance (optout.aboutads.info).
Communications
If you contact LuxLights or submit a form through our website, we may use your information to:
Respond to inquiries
Prepare estimates
Schedule appointments
Confirm installations
Send invoices
Provide customer service
Send important service updates
Where permitted by law, we may also send occasional marketing communications. You may opt out of marketing communications at any time.
SMS Communications
If you choose to receive text messages from LuxLights, we may send messages regarding:
Appointment confirmations
Appointment reminders
Installation updates
Service notifications
Customer support
Account-related information
Message and data rates may apply depending on your mobile carrier.
You may opt out of marketing text messages at any time by following the instructions included in the message.
PLE Mobile Application
LuxLights customers may use the PLE mobile application to manage their permanent lighting system.
The PLE App is developed and maintained by Permanent Lighting Experts LLC and is provided as part of your LuxLights customer experience.
When using the PLE App, we may collect information including:
Account Information
Name
Email address
Phone number
User preferences
Account settings
Authentication
Users may sign in using:
Sign in with Apple
Google Sign-In
Email authentication (where available)
We never receive or store your Apple or Google password.
Device Information
The App may collect:
Device model
Operating system
App version
Device identifiers
Diagnostic information
Crash reports
Performance information
Location Information
The App may request access to your device’s location solely to determine your local time zone and provide accurate scheduling and timer functionality.
The App does not continuously track your location.
Location permissions may be disabled at any time through your device settings.
Photos and Files
With your permission, the App may access your device’s camera, photos, or files for purposes such as:
Installation photos
Warranty documentation
Product registration
Before-and-after photos
Profile images
Push Notifications
If enabled, the App may send notifications regarding:
System updates
Software updates
Account notifications
Important service information
Push notifications may be disabled through your device settings.
How We Use Your Information
We use your information to:
Provide products and services
Prepare estimates
Schedule installations
Process payments
Maintain warranty records
Operate the PLE App
Improve our website and services
Respond to customer inquiries
Provide customer support
Detect fraud
Protect our systems
Comply with legal obligations
Sharing Information
We do not sell your personal information for money. Like most businesses that advertise online, we use advertising and analytics cookies that may be considered “sharing” or a “sale” of personal information for targeted advertising under some state privacy laws, including in Utah and California. You may opt out at any time using your browser cookie settings, the advertising opt-out links listed above, or by emailing support@luxlights.com with the subject line “Privacy Request.” We will not discriminate against you for exercising this right.
We may share information only as necessary with trusted service providers, including:
Payment processors
Cloud hosting providers
Communication providers
Analytics providers
Authorized LuxLights employees and contractors
Authorized dealers or installers working on your project
Government authorities when required by law
Third-Party Services
To provide our services, we use trusted third-party providers, which may include:
Supabase
Amazon Web Services (AWS)
Stripe
Twilio
Apple Sign In
Google Sign-In
Apple Push Notification Service (APNs)
Google Firebase Cloud Messaging (FCM)
We also use Google (Google Analytics and Google Ads) and Meta Platforms (Facebook and Instagram advertising) to measure the performance of our marketing and to deliver our ads. These providers maintain their own privacy policies and terms governing the services they provide.
Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect your information, including encrypted communications, secure authentication, access controls, and industry-standard cloud security practices.
While we work hard to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Account Deletion and Data Retention
If you use the PLE App, you may request deletion of your account at any time.
If available, you may initiate the process from within the App by navigating to Settings → Account → Delete My Account, or you may contact us at support@luxlights.com.
To verify your identity, we may request information such as:
Your name
Email address
Phone number
Installation address (if applicable)
Once your identity has been verified, we will process your request within a reasonable timeframe.
Information We May Delete
Subject to legal and operational requirements, we may delete or anonymize:
Account information
User preferences
Login credentials
Notification settings
User-uploaded content that is no longer required
Other personal information not required for business or legal purposes
Information We May Retain
Certain information may be retained when necessary to:
Maintain warranty records
Preserve installation history
Complete ongoing customer service matters
Prevent fraud
Comply with legal obligations
Resolve disputes
Maintain accounting and tax records
Where practical, retained information will be minimized or anonymized.
Children’s Privacy
Our website, services, and the PLE App are not directed toward children under 13 years of age.
We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When material changes are made, the revised version will be posted on this page with an updated Effective Date.
Your continued use of our website, services, or the PLE App constitutes your acceptance of the updated Privacy Policy.
Contact Us
LuxLights LLC
General Inquiries:
hello@luxlights.com
Customer & App Support:
support@luxlights.com
Website:
https://luxlights.com
If you have questions regarding this Privacy Policy or how your information is handled, please contact us using the information above.